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SHIPPING & RETURNS

Gold Feather | Kaia Ra | The Sophia Code

FREE SHIPPING

For All Continental US Orders


For orders over $200 USD we are pleased to offer Free Standard Shipping within the continental USA (excluding overseas shipping to Hawaii, Alaska, and US territories).

 

Gold Feather | Kaia Ra | The Sophia Code

INTERNATIONAL SHIPPING - CV Update

For All International and Non-Continental US Locations

 

Thank you for your understanding that the CV crisis has caused extreme shipping delays and missing packages with the USPS overseas shipping option. We now only offer Hawaii, Alaska, U.S. Territories, and all International Shipping options to be fulfilled with DHL. Continental US shipping with USPS is still available. Please Note: An international order may be subject to import duties and taxes, which are assessed during customs clearance in your country. These import charges are completely separate from your jewelry order and we have no way to predict or control any import fees that are incurred following your purchase. 


Gold Feather | Kaia Ra | The Sophia Code

SHIPPING COSTS & TIMES

For all other orders see shipping costs below.

Currently in-stock orders will ship out in 2-3 business days.  Out of stock items may take 3-6 weeks to ship. Orders to the continental US will be shipped via USPS First Class or Priority with tracking unless you select an alternative.

 

We ship orders to all US states and territories, APO/FPO addresses most international countries and regions. For more information, please email us at jewelryorders@kaiara.com. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

 

SHIPPING REGION/METHOD

ESTIMATED DELIVERY TIME

PRICE

Continental US / Orders under $200

USPS First Class with Tracking

3-6 business days

$3.50 USD

Continental US / Orders over $200

USPS First Class with Tracking

3-6 business days

FREE!

Continental US

Priority Shipping

2-3 business days

$7 USD

Continental US

Priority Express Shipping / Overnight

1-2 business days

$20 USD

International Shipping : CANADA

DHL with Tracking

2-4 business days (time does not include time in customs which we cannot predict)

$28-35 USD

Duties and taxes assessed by customs are the responsibility of the customer

International Shipping : All other regions

DHL with Tracking

2-4 business days (time does not include time in customs which we cannot predict)

$30-58 USD

Duties and taxes assessed by customs are the responsibility of the customer

 

Gold Feather | Kaia Ra | The Sophia Code

SHIPPING STATUS

As soon as your order has shipped you will receive an email notification with your tracking number from jewelryorders@kaiara.com. If you don't see this email and wish to track your package, please try checking your spam folder or email us with your order number.

It is also important to note that International packages cannot be expedited. Depending on your country, customs may hold on to your package for clearance, and these times are unpredictable and shipping carriers are unable to provide information in regards to how long clearance will take. Note: An international order may be subject to import duties and taxes, which are assessed during customs clearance in your country. These import charges are completely separate from your jewelry order and we have no way to predict or control any import fees that are incurred following your purchase. 

 

Gold Feather | Kaia Ra | The Sophia Code

RETURNS AND EXCHANGES

We accept returns and exchanges received within 10 days.

Your purchase will be refunded in the full amount, minus shipping costs, as long as merchandise is returned in its original condition with packaging. If you wish to return an item please email jewelryorders@kaiara.com for instructions. In your email please include your original order number. Customers will be responsible for return shipping costs.

Exchanges for different sizes or items are accepted as long as merchandise is returned in its original condition with packaging. If you wish to make an exchange, please email jewelryorders@kaiara.com for instructions. In your email please include your original order number, and desired exchange item and/or size with shipping address confirmation. Customers will be responsible for shipping costs to exchange an item.

As soon as we receive your original item we will ship your exchange item with a confirmation email. If we receive an item with visible signs of wear, we will be unable to accept it for a return or exchange. If you have any questions at all we are happy to assist you. Please email customer service jewelryorders@kaiara.com or call and we will do our best to assist you in 24-48 hours during normal business hours.

 

 

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