SHIPPING & RETURNS
FREE SHIPPING
For All Continental US Orders
INTERNATIONAL SHIPPING - CV Update
For All International and Non-Continental US Locations
Thank you for your understanding that the CV crisis has caused extreme shipping delays and missing packages with the USPS overseas shipping option. We now only offer Hawaii, Alaska, U.S. Territories, and all International Shipping options to be fulfilled with DHL. Continental US shipping with USPS is still available. Please Note: An international order may be subject to import duties and taxes, which are assessed during customs clearance in your country. These import charges are completely separate from your jewelry order and we have no way to predict or control any import fees that are incurred following your purchase.
SHIPPING COSTS & TIMES
For all other orders see shipping costs below.
Currently in-stock orders will ship out in 2-3 business days. Out of stock items may take 3-6 weeks to ship. Orders to the continental US will be shipped via USPS First Class or Priority with tracking unless you select an alternative.
We ship orders to all US states and territories, APO/FPO addresses most international countries and regions. For more information, please email us at jewelryorders@kaiara.com. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.
|
SHIPPING REGION/METHOD |
ESTIMATED DELIVERY TIME |
PRICE |
|
Continental US / Orders under $200 USPS First Class with Tracking |
3-6 business days |
$3.50 USD |
|
Continental US / Orders over $200 USPS First Class with Tracking |
3-6 business days |
FREE! |
|
Continental US Priority Shipping |
2-3 business days |
$7 USD |
|
Continental US Priority Express Shipping / Overnight |
1-2 business days |
$20 USD |
|
International Shipping : CANADA DHL with Tracking |
2-4 business days (time does not include time in customs which we cannot predict) |
$10 USD Duties and taxes assessed by customs are the responsibility of the customer |
|
International Shipping : All other regions DHL with Tracking |
4-7 business days (time does not include time in customs which we cannot predict) |
$13.50 USD Duties and taxes assessed by customs are the responsibility of the customer |
SHIPPING STATUS
As soon as your order has shipped you will receive an email notification with your tracking number from jewelryorders@kaiara.com. If you don't see this email and wish to track your package, please try checking your spam folder or email us with your order number.
RETURNS AND EXCHANGES
We accept returns and exchanges received within 10 days.
Your purchase will be refunded in the full amount, minus shipping costs, as long as merchandise is returned in its original condition with packaging. If you wish to return an item please email jewelryorders@kaiara.com for instructions. In your email please include your original order number. Customers will be responsible for return shipping costs.
Exchanges for different sizes or items are accepted as long as merchandise is returned in its original condition with packaging. If you wish to make an exchange, please email jewelryorders@kaiara.com for instructions. In your email please include your original order number, and desired exchange item and/or size with shipping address confirmation. Customers will be responsible for shipping costs to exchange an item.As soon as we receive your original item we will ship your exchange item with a confirmation email. If we receive an item with visible signs of wear, we will be unable to accept it for a return or exchange. If you have any questions at all we are happy to assist you. Please email customer service jewelryorders@kaiara.com or call and we will do our best to assist you in 24-48 hours during normal business hours.